Refund policy

Returns 
Our refund policy lasts 30 days. If 30 days have gone by since your receipt of the item, unfortunately we can’t offer you a refund. 
There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error (tarnishing, excessive or inappropriate use leading to parts breaking are not grounds for defective or damaged returns)
- Any item that is returned more than 15 days after delivery 

Exchanges 
We will exchange any item within 2 months for another of equal or lesser value.  We will replace defective or damaged items up 6 months after purchase.  

Please note that normal wear and tear (tarnishing, excessive or inappropriate use leading to parts breaking are not grounds for defective or damaged).  Please send us an email at hello@susanohrnjewelry.com and we will send you the shipping label for exchanges.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@torchjewelry.com. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping

Susan Ohrn Jewelry will pay for returned or exchanged items' postal shipping.  Please send us an email at hello@susanohrnjewelry.com for the shipping label.  You are responsible for the packing materials.  
Depending on where you live, the time it may take for your exchanged product to reach you may vary.